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StormGrade answers every emergency call in your company’s name, 24/7. We triage the damage, chase your on-call technicians until committed, and keep the homeowner informed.
Book a CallYou forward your number. StormGrade answers in your name, asks the right damage questions custom for you, and chases your on-call technicians until one commits, then keeps the homeowner informed.
We protect your company’s reputation with strict boundaries. We never overstep what an emergency dispatch agency should do.
We never quote dollar amounts or estimates on the phone. Your own estimators set the price on-site.
We never say what insurance covers or advise homeowners on claims. We stick strictly to gathering loss details and scheduling mitigation.
We never tell a homeowner someone is on the way until one of your technicians has verbally or via text committed to the job.
If asked directly, we say clearly that this is an automated assistant, and we offer to connect the caller with a team member.
Critical life-safety guidance (such as “leave immediately and call 911” for a gas smell, sparking wires or a fire still burning) is worded and approved by you.
When an emergency call comes in at 2 a.m., we chase your rotation until a technician commits. If the ladder exhausts, you receive an urgent owner alert.